{
  "schemaVersion": "2.0",
  "agentId": "service-desk-knowledge-agent",
  "name": "Service Desk Knowledge Agent",
  "description": "Exemplo fictício de agente interno de consulta a conhecimento aprovado.",
  "purpose": "Ajudar analistas internos a localizar procedimentos aprovados e preparar respostas com referências.",
  "intendedUsers": [
    "service-desk-analysts"
  ],
  "prohibitedUses": [
    "Executar mudanças em sistemas",
    "Responder a usuários externos sem revisão humana",
    "Acessar dados pessoais ou credenciais"
  ],
  "ownership": {
    "businessOwner": {
      "name": "Example Business Owner",
      "role": "Head of Service Operations",
      "contact": "owner@example.invalid",
      "organizationUnit": "Example Operations"
    },
    "technicalOwner": {
      "name": "Example Technical Owner",
      "role": "AI Platform Lead",
      "contact": "technical@example.invalid",
      "organizationUnit": "Example Technology"
    },
    "runOwner": {
      "name": "Example Run Owner",
      "role": "Service Reliability Lead"
    }
  },
  "lifecycle": {
    "stage": "production",
    "operationalState": "enabled",
    "createdAt": "2026-07-01",
    "enteredStageAt": "2026-08-01T14:00:00Z",
    "approvedAt": "2026-08-01",
    "sunsetBy": "2027-08-01",
    "statusReason": "Exemplo aprovado para documentação; não representa deployment real.",
    "transitionHistory": [
      {
        "transitionType": "both",
        "fromStage": "approved",
        "toStage": "production",
        "fromOperationalState": "not-deployed",
        "toOperationalState": "enabled",
        "occurredAt": "2026-08-01T14:00:00Z",
        "authority": "Example Design Authority",
        "reason": "Gate G5 aprovado com evidence pack do exemplo.",
        "evidenceRef": "toolkit/examples/release-decision.example.md"
      }
    ]
  },
  "risk": {
    "tier": "T2",
    "assessmentRef": "toolkit/examples/risk-assessment.example.md",
    "classifiedAt": "2026-08-01",
    "redFlags": [],
    "residualRisk": "moderate",
    "admissibility": "permitted",
    "admissibilityRationale": "Uso interno, fontes certificadas, ações limitadas a drafts e revisão humana obrigatória."
  },
  "currentBlueprint": {
    "version": "1.0",
    "path": "toolkit/examples/agent-blueprint.example.json"
  },
  "platforms": [
    {
      "name": "example-managed-ai-platform",
      "environment": "production",
      "tenant": "example-tenant",
      "region": "example-region",
      "externalId": "example-agent-001"
    }
  ],
  "capabilities": [
    "observe",
    "create"
  ],
  "evidenceLinks": [
    {
      "type": "evaluation",
      "path": "toolkit/examples/evaluation-report.example.md"
    },
    {
      "type": "approval",
      "path": "toolkit/examples/release-decision.example.md"
    }
  ],
  "attestation": {
    "status": "valid",
    "attestedAt": "2026-08-01",
    "expiresAt": "2026-11-01",
    "decisionRef": "toolkit/examples/release-decision.example.md"
  },
  "tags": [
    "internal",
    "knowledge",
    "read-only"
  ],
  "lastReviewed": "2026-08-09",
  "discovery": {
    "status": "confirmed",
    "confidence": "high",
    "firstSeenAt": "2026-07-01T10:00:00Z",
    "lastSeenAt": "2026-08-09T12:00:00Z",
    "signals": [
      {
        "system": "example-control-plane",
        "signalType": "control-plane",
        "observedAt": "2026-08-09T12:00:00Z",
        "evidenceRef": "toolkit/examples/release-decision.example.md"
      },
      {
        "system": "example-identity-inventory",
        "signalType": "identity",
        "observedAt": "2026-08-09T11:55:00Z",
        "evidenceRef": "toolkit/examples/release-decision.example.md"
      }
    ]
  }
}